Privacy Policy

Hand Roasted In Waterford

Privacy Policy

We value your privacy and want you to understand the choices and control that you have over your information on your Ponticelli Account, and when using our website. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the ‘site)

Personal Information That We Collect

The purpose in collecting information from you is to provide an efficient and pleasant experience. For example, we use your personal
information to :

• Process and fulfil your order
• Send updates regarding the status of your enquiry or order
• Improve our services
• Send newsletters and details of offers and promotions which we believe you will be interested in

When you place an order we need to know your name, email address, delivery address, credit or debit card number, and the card’s expiry
date and CVV.This allows us to process and fulfil your order and to notify you of the status of your request.We also ask for your telephone
number which enables us to contact you urgently if there is a problem with your order and incase you need to be contacted by the courier
service to complete your delivery.

We partner with third parties such as GLS,An Post, and EcoXpress to ship products, to ensure delivery, and so that we can obtain feedback.
We also want to improve the quality of our service, as well as measuring and improving the quality of the service provided by the third
party.We provide those third parties with personally identifiable information such as your name, email, shipping address, and phone number.
For payment, we partner with Stripe to process your orders, therefore you provide them with your financial information. You can read more
on how Stripe store your information and protect your privacy here.

When we talk about ‘Personal Information’ in this Privacy Policy, we are talking both about Device Information and Order Information.
Please let us know if the personal information that we hold about you needs to be corrected or updated.

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Sharing Your Personal Information

We share your Personal Information with third parties to help us fulfil your order.

We use WooCommerce to power our online store – you can read more about how WooCommerce uses your personal information here.

We use Mailchimp to send newsletters and manage our newsletter subscriber database – you can read Mailchimp’s privacy policy here.

We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here.

We may also share your Personal Information to comply with applicable laws and regulations, we may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with government departments for legal reasons

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We understand your right to access and correct your personal information. You may exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purpose, and this will be explained to you if necessary. If you need assistance updating your personal information, or would like to request that we delete your personal information, please contact us at


The Site incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.


We may update this privacy policy from time to time in order to reflect, for example ; changes to our practices or for other operational, legal, or regulatory reasons. 

If we decide to change our Terms and Conditions, we’ll post the changes on this page so that you’re always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Contact Us

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at 

 Or you can contact us via post at : 

 Unit 619B Northern Extension, IDA Industrial Estate, Co.Waterford, Ireland. 

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